You can easily cancel your appointment on a desktop, laptop, or tablet device by logging into your account and clicking the cancel button next to your upcoming appointment.
You can easily reschedule your visit be selecting the child in your family’s account that you’d like to schedule, and clicking schedule.
Yes, our virtual platform has been optimized to work on smart phones, computers and tablets. You do not need to download an app, although an app is available if this is easier for you. You can also download the eVisit application in your app store. All you need is a high speed internet connection in a quiet, private place.
We have teamed up with eVisit, a fully HIPAA compliant telehealth platform. All communications with you through eVisit are secured by eVisit, including all of your personal and financial information, as well as your virtual visit. No visits are recorded.
Pay your bill by simply clicking below. It’s that simple. No paperwork.
pay bill
You can also mail a check for the amount owed to the address on your statement, or to the address below:
Health-e Pediatrics Attn: Billing Department 1000 Town Center Drive Suite #300 Oxnard, CA 93036
For questions about billing, please call 805-356-1012
You can read our financial policy here.
Yes, we are in network and contracted with many commercial PPO insurance plans, currently including Aetna, TriCare West, Anthem Blue Cross, Blue Shield of California, UnitedHealthcare, and Sante. If you have other commercial insurance, we are happy to bill your insurance as an out of network provider. They may pay some, all, or none of your $120 visit fee. We are not able to determine your co-pay or co-insurance prior to your visit, as this is determined by your insurance company, not us. They will let us know what you owe after processing the claim. But, you can expect to pay an amount similar to what a clinic visit would be. Unfortunately, we are not able to take Medicaid, which is any form of Medi-Cal at this time.
Your self-pay price for an appointment with a pediatric emergency expert is $120. If you choose to use a participating insurance plan, your insurance company will determine any financial responsibility you may have based on the specifics of your individual policy. Typically, you can expect to pay the cost of an in-person clinic visit with your primary care doctor. This cost will be for the video visit with your physician, and it does not include any prescription medication costs or follow-up visits, if deemed applicable. This cost is for an expert evaluation and recommendation – if your HeP doctor believes an in person visit to the emergency department is warranted that evening, you will still be responsible for the HeP visit fee.
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Not quite. Convenient virtual care has its limitations. HeP is designed to handle non-emergency medical conditions for concerns you would consider going to an urgent care for, or illnesses and injuries for which you would make a primary doctor’s appointment. However, it is not intended to be a substitute for your own primary care doctor, who knows you best. If your HeP doctor believes an in-person urgent care or emergency department visit is necessary, s/he will guide you on next steps to take.
For life-threatening emergencies please call 911 or go immediately to the emergency department.